Customers open WhatsApp before they open your website. Repilay answers there, in your voice, from your own documents.
Replies go out under your business number, drafted from the price list and policies you uploaded rather than from a guess. Every draft carries a confidence score, and anything under the bar you set waits for a person instead of being sent. WhatsApp threads land in the same queue as your comments and website chat, so nobody keeps a separate tab open for it.
Repilay answers customers in your name, so the line between the two is the same on every channel and worth reading once.
Channels connect through Facebook Login for Business, with the permissions shown to you before you grant them.
No scraping and no browser automation, so nothing here puts your Page or your account at risk.
GDPR-aligned handling, and a deletion request page anyone can use. Conversations belong to your workspace.