Anger, refunds, and anything the assistant is unsure about are routed to your team with the reason attached, even when auto-reply is on.
You write the rules in plain terms: an intent, a topic, a confidence floor. A message that matches one never reaches a customer on its own. The conversation moves to the right team with its history and its tags already attached, so whoever picks it up is not starting from nothing.
Repilay answers customers in your name, so the line between the two is the same on every channel and worth reading once.
Channels connect through Facebook Login for Business, with the permissions shown to you before you grant them.
No scraping and no browser automation, so nothing here puts your Page or your account at risk.
GDPR-aligned handling, and a deletion request page anyone can use. Conversations belong to your workspace.