Comments, direct messages and chat on your own site, in one queue. Repilay drafts every reply, sends the confident ones, and holds anything risky for you.
Amelia HartleyDo you deliver to the city centre, and what does shipping cost?ShippingSent96%
Marcus ElleryThird time my order is late. I want a refund. Now.RefundNeeds you41%
Ethan BrookeIs this still in stock in a medium?SizingSent91%
Theo MarchettiMy order arrived damaged. What happens now?DamageNeeds you52%
Clara WhitfieldHow much is delivery outside the city?ShippingSent94%
Noor HaddadCan I split the payment across a few months?PaymentHeld78%
Iris DelacroixAre you open on weekends?HoursSent97%
Caleb OkaforCan I exchange a size if it does not fit?ExchangeSent86%| Comment | Intent | Status | Confidence | Approved by | |
|---|---|---|---|---|---|
| Amelia HartleyDo you deliver to the city centre, and what does shipping cost? | Shipping | Sent | 96% | ||
| Marcus ElleryThird time my order is late. I want a refund. Now. | Refund | Needs you | 41% | ||
| Ethan BrookeIs this still in stock in a medium? | Sizing | Sent | 91% | ||
| Theo MarchettiMy order arrived damaged. What happens now? | Damage | Needs you | 52% | ||
| Clara WhitfieldHow much is delivery outside the city? | Shipping | Sent | 94% | ||
| Noor HaddadCan I split the payment across a few months? | Payment | Held | 78% | ||
| Iris DelacroixAre you open on weekends? | Hours | Sent | 97% | ||
| Caleb OkaforCan I exchange a size if it does not fit? | Exchange | Sent | 86% |
Everything you need to answer fast, stay on brand, and keep a person in the loop where it counts.
Amelia HartleyShipping96%Ethan BrookeSizing91%Clara WhitfieldShipping94%One queue
Comments from YouTube, Instagram and Facebook, direct messages from Instagram, Messenger and WhatsApp, and the chat on your own site all land in the same place, each with a ready draft, the intent behind it, and how sure the AI is.
Unified inboxRepilay drafts replies to comments you have already answered, and puts them next to what you actually said. You decide whether it sounds like you before a single reply goes out.
My order arrived damaged. What happens now?
send us a photo
I am sorry it arrived like that. Send me a photo of the damage and your order number and I will get a replacement out today.
A sample reply, shown with the same cast as the rest of this page. Run against your own channel, the left column is your own writing.
Repilay is built to be overruled. The controls below are not settings buried in an admin screen, they are how the product works by default.
Until you turn it off, every draft waits in a review inbox. Nothing reaches a customer that a person has not released.
Anger, refunds, and anything the AI is unsure of are routed to you with the reason attached, even when auto-reply is on.
Pause auto-replies across every channel at once. Drafts keep queueing so nothing is lost, and nothing at all is sent.
What the AI drafted, what a human changed before it went out, and who moved which control. Append only, so it can be read back but never quietly rewritten.
Sample conversation. This demo never loads a site or sends a message.
Hi, this is the Aster & Co assistant. Ask me anything about an order.
What it finished on its own, how long anyone waited for a person, and why a reply was held.
Leyla SeferovaReturns and repairs18438s to first reply
Clara WhitfieldReturns and repairs1521m 4s to first reply
Caleb OkaforFront desk1212m 12s to first replyCounts and times, never a rank. A league table built on speed is won by answering badly, so nobody here is scored on it. Sample workspace, made up numbers, real measures.
It does not fail loudly. It fails as a slow tax on whoever happens to have the phone.
Answering them by hand is what stops anyone reaching the comments that need a person.
Warm on Monday, clipped on Thursday. Nobody set out to change the tone.
It arrives between two hundred routine comments and gets scrolled past.
Figures describe the shape of the problem, not a measured average.
No migration and no rebuild. Connect an account, point Repilay at what you already have in writing, and start approving replies.
Link YouTube, Instagram, Facebook and WhatsApp, and drop one script tag on your site for chat. Messages start landing in one queue within minutes, with no code and no agency.
Upload your price list, policies, and FAQs, or point Repilay at your website and let it read them. Then it writes the way you already talk to customers.
Marcus ElleryRefund, 41% confidentHeldI am sorry, this should not keep happening. Send me your order number and I will start the refund right away.
Theo MarchettiComplaint, 38% confidentHeldConfident replies go out on their own. Anything heated, unusual, or uncertain waits for you.
Every plan includes the full reply engine. Pick the volume that matches your comment section.
For brands answering all day, with documents to cite and a voice to protect.
Start free trialStill deciding? These are the things people ask us before they connect their first channel.
Talk to usComments on YouTube, Instagram and Facebook. Direct messages on Instagram, Messenger and WhatsApp. And a chat widget for your own site, installed with one script tag. All of them run the full loop: messages in, drafts out, replies sent under your rules or after your approval.
Only if you let it. Repilay scores every draft for confidence and risk. Anything heated, unusual, or below your threshold is held for approval instead of posted. You set the threshold, and you can put every reply behind approval while you build trust.
You give it what you already have in writing. Drop in a PDF, spreadsheet, or CSV, or point it at your website and let it read the pages itself. Repilay answers from what it read and shows you which source a given reply came from. When the source changes, the answers change with it.
It reads the replies you have already sent. Within a few dozen approvals it picks up how formal you are, whether you use emoji, and the phrases you reach for. Correct any reply and it learns from the correction.
Nothing posts without a plan. The trial runs 7 days without a card. If you do not continue, your account pauses and your data stays until you delete it.
Yes, on Ultimate and Enterprise. Invite teammates into an organization and they share the same inbox, with every send attributed to whoever approved it.
Connect a channel, set your voice, and start approving replies the same day. Free for 7 days, no card needed.
