Instagram comments, Messenger threads, and chat from your own site arrive in the same list. Your team works one queue instead of four tabs.
Filters are assignment and state, not platform, so you open what is waiting, snooze what is not, and close what is done. Someone who comments on a post and then sends a message is one contact in the queue, with the history attached. The draft is written before you arrive: send it, edit it, or reject it and write your own.
Repilay answers customers in your name, so the line between the two is the same on every channel and worth reading once.
Channels connect through Facebook Login for Business, with the permissions shown to you before you grant them.
No scraping and no browser automation, so nothing here puts your Page or your account at risk.
GDPR-aligned handling, and a deletion request page anyone can use. Conversations belong to your workspace.