For what one rule cannot hold: a welcome menu, a question that takes a name or an order number, a branch for every answer, and a person when it matters.
Lay the steps out on a canvas, or describe the conversation in a sentence and let the copilot draft it. Rehearse it in a preview of the real channel before it goes live. A step that hands to the assistant answers from your knowledge, a step a channel cannot show is stepped over rather than sent empty, and people already part way through keep the version they started.
Repilay answers customers in your name, so the line between the two is the same on every channel and worth reading once.
Channels connect through Facebook Login for Business, with the permissions shown to you before you grant them.
No scraping and no browser automation, so nothing here puts your Page or your account at risk.
GDPR-aligned handling, and a deletion request page anyone can use. Conversations belong to your workspace.